Effective date: Oct 30, 2026
Important notice: Before registering for, accessing, or using the Noteey service, please read these Terms of Service and the Privacy Policy carefully. By registering an account, logging in, or using the service, you confirm that you have fully read, understood, and agreed to be bound by all of these terms. If you do not agree to all of the terms, you may not use the service and must stop accessing it immediately.
Contact email: hello@noteey.com
Article 1 Definitions
1.1 Noteey / the Service: Refers collectively to the note-taking, knowledge base, and card editor services operated by Smart Lingo Co. Limited, a company incorporated in Hong Kong (hereinafter “we” or “us”) at the domain noteey.com, including the Web App, the Desktop Native App, the API, and all related channels and features.
1.2 Web App: Refers to the web version of Noteey. Service data for the Web App is stored by default on Amazon Web Services (AWS) servers. See the Privacy Policy for detailed data processing rules.
1.3 Desktop Native App: Refers to the Noteey desktop local client. By default, the Desktop Native App saves your note data on your local device. Only when you actively publish a project to the web is the data of that published project uploaded and stored on AWS. Your other note data is not automatically uploaded to our servers. See the Privacy Policy for detailed data processing rules.
1.4 You: Refers to the natural person, legal entity, or other organization using the Service. If you use the Service on behalf of a company or organization, you warrant that you have been authorized by that organization.
1.5 User Content: Refers to all notes, cards, charts, documents, images, attachments, text, annotations, and other data that you create, upload, edit, or import within the Service.
1.6 Account: Refers to the Noteey account you register. It is the entity that identifies you and stores your User Content.
1.7 Privacy Policy: Refers to the Noteey Privacy Policy that we publish separately. It is an integral part of these Terms of Service and is incorporated into this agreement by reference.
Article 2 Changes to the Agreement
2.1 We have the right to revise these Terms of Service based on business and compliance requirements. After a revision, we will update the “publication / update date” at the top of the document and display a prominent notice on the page.
2.2 You are obliged to review the terms periodically. Once an updated version takes effect, your continued use of the Service is deemed acceptance of all the revised terms. If you do not accept the new version, you must stop using the Service and close your account.
2.3 We may publish separate supplementary rules and feature descriptions from time to time (such as supplementary terms for AI features). If a supplementary rule conflicts with these terms, the specific supplementary rule prevails.
Article 3 Account Registration and Use
3.1 You must be at least 16 years old (or the minimum age required in your jurisdiction) and have the legal capacity to enter into these terms. If you are under the age of majority in your jurisdiction, you may use the Service only with the consent and supervision of a parent or legal guardian.
3.2 You warrant that your registration information is true, accurate, and valid, and you will update it promptly when it changes.
3.3 You are responsible for safeguarding your account and password. You bear all consequences arising from disclosing your password, lending your account, or failing to safeguard your account properly.
3.4 We have the right, in reasonable circumstances, to determine that a username violates the rules (vulgar, infringing, impersonating another person, etc.) and to require you to change or relinquish that username.
3.5 You may not use crawlers, scripts, bots, bulk registration, or other automated means to register for, log in to, or access the Service.
3.6 You may submit an account closure request on the account settings page. Before closing your account, please export all of your User Content yourself. After closure is complete, except where retention is required by law, we will delete or anonymize your personal information and User Content. Account closure is irreversible.
Article 4 User Content, Data Security, and Intellectual Property
4.1 You retain all intellectual property rights (copyright, etc.) in your User Content. We do not acquire ownership of User Content such as your notes, cards, and charts.
4.2 To provide the Service to you, you grant us a limited, non-exclusive, royalty-free hosting license, to be used only for storage, encrypted transmission, rendering and display, backup, search indexing, troubleshooting, customer support, and related AI processing that you actively trigger. Unless you actively share or publish a project, your User Content is private by default.
4.3 We use industry-standard technical security measures, such as encrypted transmission, to protect the security of your data. We commit not to sell your note content or personal information for profit, and, without your separate and explicit permission, not to use your note content to train third-party large language models.
4.4 Except for troubleshooting, providing user support that you actively request, or circumstances where laws and regulations or competent authorities lawfully require it, our staff will not proactively view your private note content.
4.5 You warrant that the User Content you upload or create does not infringe the copyright, portrait rights, privacy rights, trademark rights, or other lawful rights and interests of any third party, and does not contain illegal, pornographic, violent, defamatory, hateful, fraudulent, or otherwise prohibited content.
4.6 You may export and back up your User Content yourself. We provide export capability in the formats we make publicly available, but we do not promise an unlimited or permanent export channel. You understand and agree that regular self-backup is your responsibility.
4.7 For project content that you actively publish or share to the web, you authorize other users to view and use it in accordance with the applicable sharing rules. The scope of authorization for such public content is determined by the settings you chose when sharing / publishing.
4.8 The intellectual property in the Noteey platform itself, including its source code, interface design, trademarks, logos, built-in system components, official templates, and default fonts, belongs to us or our licensors. Without our written permission, you may not copy, redistribute, reverse engineer, or commercially use it.
Article 5 Payment, Subscriptions, and Refunds
5.1 Some advanced features and membership services require a paid subscription. We will clearly display the price, billing cycle, and service scope on the order page.
5.2 You authorize us to automatically renew when a subscription period expires. Before each charge, we will notify you through the agreed channel. You may turn off auto-renewal in your account at any time.
5.3 Once a subscription order has been charged, it is in principle non-refundable. Cancelling a subscription takes effect only after the current billing period ends, and the benefits within the period are retained. This does not affect any refund, cancellation, or withdrawal rights you may have under mandatory consumer protection laws in your jurisdiction.
5.4 If you have any objection to the Service, please email hello@noteey.com to contact us.
5.5 We have the right to adjust prices, and price adjustments will be announced in advance. Price adjustments do not affect subscription orders that have already been paid for and are within their validity period. The currency and tax rules for all fees are as displayed on the order page, and you are responsible for any applicable taxes (such as VAT or GST) unless they are included in the displayed price.
Article 6 Prohibited Conduct
You promise not to:
(1) Use the Service to store or disseminate information that is illegal, threatens public safety, is obscene or pornographic, involves violence or terrorism, is fraudulent, or infringes the rights of others;
(2) Without permission, bulk scrape or crawl platform data or other people’s public content to build external databases;
(3) Crack or bypass permissions or security checks, or attack, interfere with, or overload platform servers;
(4) Use the Service to send spam or harass others;
(5) Impersonate others, forge identities, or use another person’s account without authorization;
(6) Use the Service for any purpose that violates applicable laws and regulations, including the laws of your location and applicable sanctions and export control laws;
(7) Decompile, disassemble, or crack the Noteey client or web programs;
(8) Engage in any other conduct that violates these terms, the Privacy Policy, or public order and good morals.
Once we discover a violation, we have the right to take measures such as restricting features, temporarily suspending, or permanently closing the account, and to retain records to cooperate with law enforcement.
Article 7 Third-Party Links and Third-Party Services
The Service may include third-party websites, third-party SDKs, AI service providers, payment service providers, cloud service providers (AWS), and the like. Third-party services are governed by their own agreements and privacy policies. We do not warrant the security, compliance, or stability of third-party content or third-party services, and you access third-party sites at your own risk.
Article 8 Service Availability, Maintenance, and Interruption
8.1 We strive to keep the Service stable, but we do not promise that the Service will never be interrupted (we do not give an unlimited SLA guarantee). System upgrades, maintenance, failures, network failures, DDoS attacks, and failures of third-party cloud service providers such as AWS may all cause brief downtime or delays.
8.2 We will try to give advance notice of planned maintenance. Emergency fault maintenance may be carried out without prior notice.
8.3 We have the right to adjust or discontinue certain features at any time, as long as doing so does not significantly undermine the core benefits of paid subscriptions already purchased.
8.4 We will make periodic backups of server-hosted data in accordance with industry standards, but a backup is not a guarantee of last resort. You still need to keep your own local backups of important notes.
Article 9 Privacy Protection
The rules for collecting, storing, transmitting, and using your personal information and User Content are governed by the Noteey Privacy Policy, which describes in detail the different data flows of the Web App and the Desktop Native App, AWS storage, the encryption scheme, data retention, deletion, and other details. You confirm that you have read and agree to the Privacy Policy.
Article 10 Copyright Complaints
If you believe that content on the Noteey platform infringes your copyright or other intellectual property rights, you may submit a notice of rights to hello@noteey.com, stating the rights holder’s information, the infringing location, proof of ownership, and contact details. After receiving a qualified notice, we will handle it in accordance with applicable law and notify the content publisher. Malicious or knowingly false complaints may result in legal liability.
Article 11 Disclaimer
To the maximum extent permitted by law, the Service is provided “as is”, with no express or implied warranties of any kind, including but not limited to warranties of merchantability, fitness for your particular purpose, freedom from failure, and never losing data. Nothing in these terms excludes or limits any warranty, right, or remedy that cannot be excluded or limited under applicable law, including mandatory consumer protection laws.
We are not liable for compensation for losses arising from the following circumstances:
(1) Data loss caused by your failure to back up your data yourself;
(2) Content leakage caused by theft of your account, disclosure of your password, or errors in sharing / publishing settings;
(3) Hacker attacks, viruses, failures of third-party cloud providers such as AWS, or force majeure;
(4) Decision-making losses or business losses arising from your use of or reliance on platform content;
(5) Disclosures resulting from data retrieval compelled by laws and regulations.
Article 12 Limitation of Liability
In no event shall we, our employees, or our partners be liable for any indirect loss, loss of profits, business interruption loss, or consequential loss. To the extent permitted by law, our total liability shall not exceed the total service fees you actually paid to us in the 30 days before the dispute arose. Nothing in these terms limits liability that cannot be limited under applicable law, such as liability for fraud or for death or personal injury caused by negligence.
Article 13 Indemnification and Safeguards
If a third party brings a claim, lawsuit, or complaint against us because of your use of the Service, the User Content you upload, or your breach, you shall bear all compensation (including attorneys’ fees and litigation costs) and cooperate with us in handling it. We have the right to take over the defense of the case ourselves, and the related costs shall be borne by you.
Article 14 Termination of the Agreement
14.1 If you actively close your account, this agreement terminates.
14.2 If you seriously violate these terms or the Privacy Policy, we may immediately terminate your account and stop providing the Service, without refund.
14.3 For business shutdown or compliance reasons, we may stop all services after announcing it with a reasonable period of advance notice, and will provide a data export window for a period of time.
14.4 After the agreement terminates, the following terms remain in effect: intellectual property, ownership of User Content, data security commitments, disclaimer, limitation of liability, dispute resolution, and indemnification obligations.
Article 15 Governing Law and Dispute Resolution
15.1 These Terms of Service, and any dispute or claim arising out of or in connection with them or the Service, are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law rules.
15.2 If a dispute arises between the parties, they shall first seek to resolve it through friendly negotiation for at least 30 days. If negotiation fails, either party may bring the dispute before the courts of the Hong Kong Special Administrative Region, which shall have exclusive jurisdiction, subject to Section 15.3.
15.3 If you are a consumer, nothing in this Article deprives you of the mandatory consumer protection rights provided by the laws of the country where you live, or of any right to bring proceedings in the courts of that country where those laws so provide.
Article 16 Miscellaneous
16.1 If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue to be valid.
16.2 Our failure to exercise a right in a timely manner does not mean we have waived that right.
16.3 These terms are the entire agreement between you and us regarding the use of Noteey and supersede all prior oral and written communications.
16.4 You may not assign your rights and obligations under this agreement without our written consent.
Contact Us
For questions about the terms, complaints, or notices of rights, please contact:
Email: hello@noteey.com