Refund Policy

30-Day Money-Back Guarantee

At Smart Lingo Co. Limited ("Noteey"), we stand behind our product and want you to be completely satisfied with your purchase. We offer a 30-day money-back guarantee on all purchases of Noteey.

Refund Eligibility

Refund requests must be submitted within 30 days of the original purchase date
The refund applies to the full purchase price of your Noteey subscription
Both monthly and annual subscription purchases are eligible for refund
First-time purchases only; repeat refunds are subject to review

How to Request a Refund

Send an email to hello@noteey.com with the subject line "Refund Request"
Include the following information:
- Your full name
- Email address associated with your purchase
- Order number or transaction ID
- Date of purchase
- Reason for refund (optional but appreciated)

Refund Process

We will process your refund request within 5-7 business days
Refunds will be issued to the original payment method used for the purchase
You will receive an email confirmation once your refund has been processed
Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider

Exclusions

Refunds requested after the 30-day period will not be honored
Promotional or discounted purchases may be subject to different refund terms
Accounts found to be abusing the refund policy may be denied future refunds
Service fees or taxes may not be refundable in certain jurisdictions

Cancellation of Service

Upon processing your refund:

Your Noteey subscription will be canceled
Access to premium features will be revoked
Any saved data will remain accessible through a free account for 30 days

Contact Us

If you have any questions about our refund policy or need assistance with requesting a refund, please contact our support team at hello@noteey.com.

Policy Updates

Smart Lingo Co. Limited reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date.

Last Updated: November 20, 2024

30-Day Money-Back Guarantee

At Smart Lingo Co. Limited ("Noteey"), we stand behind our product and want you to be completely satisfied with your purchase. We offer a 30-day money-back guarantee on all purchases of Noteey.

Refund Eligibility

Refund requests must be submitted within 30 days of the original purchase date

The refund applies to the full purchase price of your Noteey subscription

Both monthly and annual subscription purchases are eligible for refund

First-time purchases only; repeat refunds are subject to review

How to Request a Refund

Send an email to hello@noteey.com with the subject line "Refund Request"

Include the following information:

Your full name
Email address associated with your purchase
Order number or transaction ID
Date of purchase
Reason for refund (optional but appreciated)

Refund Process

We will process your refund request within 5-7 business days

Refunds will be issued to the original payment method used for the purchase

You will receive an email confirmation once your refund has been processed

Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider

Exclusions

Refunds requested after the 30-day period will not be honored

Promotional or discounted purchases may be subject to different refund terms

Accounts found to be abusing the refund policy may be denied future refunds

Service fees or taxes may not be refundable in certain jurisdictions

Cancellation of Service

Upon processing your refund:

Your Noteey subscription will be canceled

Access to premium features will be revoked

Any saved data will remain accessible through a free account for 30 days

If you have any questions about our refund policy or need assistance with requesting a refund, please contact our support team at hello@noteey.com.

Policy Updates

Smart Lingo Co. Limited reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date.

Last Updated: November 20, 2024